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Shipping & Return Policies

Shipping Policy

We have chosen the best carriers and shipping methods to assure that our customers have a satisfying and pleasant fulfillment experience. AMeds.com will ship to all 50 states.

Standard Shipping Rates

Shipments to all 48 contiguous states is calculated based on the following simple rules:

  • $9.99 for All orders under $99
  • FREE for All orders $99+

Shipments to Alaska and Hawaii

There may be additional shipping and handling charges to these locations. These additional fees will depend on the weight and size of each order. AMeds.com will notify you by e-mail with in 24 hours of shipping if there are additional charges.

Special Handling and Rush Shipments

We realize that some of our customers will want to ship their orders for overnight delivery or 2 day service. For your convenience, shipping upgrades are available on many items. These items will show on the finalize order page with a box under "Special Shipping Available". Unfortunately we can't offer shipping upgrades on all our products due to the expense from the shipper on large items. If the item is not available for a shipping upgrade, the N/A symbol will be present.

To upgrade shipping on your order

    1. Once you have placed your items in the shopping cart, click the check out button on the bottom right of the page. The "Finalize Order" page will appear. Your items show after your billing and shipping information on the page in a grid.
    2. A check box appears to the left of the Cat # under Special Shipping Available for each item if applicable. An N/A appears to the left of those products not available for special shipping at this time.
    3. Simply check off each product you wish to receive a special shipping quote.
    4. Once these items are selected, use the "REQUEST FOR SPECIAL SHIPPING" button below the item list. A new screen will pop up with the shipping charges for Next Day Air, 2-Day Air and Regular ground shipping for the items checked. If you have checked more than 1 item, it may not be possible to receive an automatic estimate due to warehouse location incompatibility and you will receive a message to call the office or to email your request. We will be happy to work this special shipping estimate up for you manually and answer any questions.
        • Next Day Air - Orders received prior to 2:00 pm Eastern Standard time, Monday-Friday will ship the same day. Orders received Friday will deliver Monday. Weekend orders deliver Tuesday (except holidays). Weekend deliveries not available.
        • 2 Day Air - Orders received prior to 2:00 pm Eastern Standard time, Monday-Friday will ship the same day. Orders received Friday will deliver Tuesday. Weekend orders deliver Wednesday (except holidays). Weekend deliveries not available.
        • Standard Ground Shipping - You still have the option to send the entire order standard ground shipping as outlined in our shipping policy.

      If you choose to send 1 or 2 items special shipping and the remainder of your order ground shipping, standard shipping rates apply to the remainder of your order and will be charged in addition to the special shipping rate. See Shipping Rates for details.

      YOUR REQUESTED SPECIAL SHIPPING RATES

Select the type of shipping you would like to upgrade to under the following conditions:

  1. You will be returned to the "Finalize Order" page and the additional charges will be reflected in your total.
  2. If all is satisfactory, finalize your order by clicking the "Finalize Order" button at the bottom of your page.

Carriers used for most shipments:

  • Federal Express Home Delivery
  • United Parcel Post (UPS) Home Deliver
  • United States Postal Service
  • Various LTL Carriers

We reserve the right to choose a carrier that will provide the best service for your specific order and location.

Shipping Times

Most shipments will be delivered in 2-4 working days, however this depends upon shipping locations, day of order, and weight of items shipped. You should allow 2 to 6 working days for most orders. Certain oversized items could take longer, however you will be notified of an approximate delivery date after we receive verification from the shipper. Sorry, we do not offer weekend deliveries at this time.

Tracking Orders

Most shipments are assigned tracking numbers and can be traced on-line through FedEx or UPS. You can find your order tracking number in Your Account/ Order History or ask our Customer Support for assistance.

For on-line tracking:

All others please contact customer support for further information.

Our Policy on Returns

We want to make your buying experience with AMEDS.com as pleasant and as satisfying as possible. We do however; realize that problems can occur therefore the following procedures have been put in place to assist you.

Damage or Errors in Shipping

If your order is damaged (not usable) in shipping or if you received the wrong product, we will replace the item or items as rapidly as possible at no charge. Please follow these instructions:

  1. E-mail us at CustomerService@AMeds.com and include:
    • The invoice number from your order
    • The catalog number you wish to return
    • A brief explanation
  2. You will receive a response from us no later than the next business day explaining how and when a replacement will arrive.
  3. After 30 days, returns will not be honored.

Change Your Mind?

If you receive a product and wish to return it for any reason, we will honor your request under the following conditions:

  • Health and Safety concerns preclude us from accepting most bathroom aids / hygiene products, opened packages of disposable and reusable incontinence products, all bedding and personal apparel products.
  • Returns are not available on special orders, custom made products or nutritional products.
  • All products must be returned in a condition allowing resale and in the original packaging and shipping containers. Partial cases or shipping units with items missing will not be accepted.

Please follow these instructions if you have an eligible return:

  1. E-mail us at CustomerService@AMeds.com and include:
    • The invoice number from your order
    • The catalog number you wish to return
    • A brief explanation
  2. You will receive a response from us with in 1-2 business days. If your return is eligible, we will give you a Return Authorization Number (RA#) and instructions for your return and credit.
  3. After we receive the returned item in an eligible condition, we will credit your account less a 15% restocking charge + freight. Please allow 30 business days for a credit to be issued.
  4. After 30 days returns will not be honored.

To Cancel an Order

We pride ourselves on getting your requested items to you as rapidly as possible. After an order is placed it is sent electronically to one of 21 large distribution centers throughout the US to be picked, packed and shipped to itÕs required destination. This entire process (from order to ship) can take from 30 minuets to 3 hours depending on the time of day. It is for this reason we are unable to guarantee the cancellation of any item or order.

How to notify AMEDS

  • Call toll free 866-802-6337. If the office is closed, please leave a message with your name, order # and phone # for contact.
  • Email CustomerService@AMeds.com. Include your order # in the subject line as well as your name, order # and phone # in body of the email.

You will receive email notification of the cancellation ASAP.

If you do not receive email notification - Your order has not been canceled or your request has not been received.

Once notified of your request, we will do our best to honor your wishes and stop the order. In the event we are unable to stop or cancel your order, it will become a return and subject to the terms and conditions stated under "Change Your Mind" in our Return Policy above.

Terms of Use

Thank you for visiting the AMeds.com web site. AMeds.com is an online resource for medical supplies, offering a comprehensive source for products and information on home health care, wellness, and personal care items for consumers. The site is designed to provide a convenient, private and informative shopping experience to help consumers make educated purchasing decisions for their home health care needs.

The following terms of use are established to inform consumers of the policies and conditions that govern the use of this site. By using this site, you agree to be bound by the terms set forth herein. We reserve the right to make changes to the site and the terms of use at any time. Your continued access to the site shall be deemed your acceptance of these terms.

Copyrights & Restriction of Use

All content of this site, including text, information, data, software, logos, images, graphics, photographs, videos, sounds, designs, and other material are the property of AMeds.com or its associated providers, and are subject to the protection of the United States and international copyrights, trademarks, service marks or other proprietary rights. These rights are valid and protected in all forms of media. The usage of this site and its contents are limited to browsing, and for the purpose of purchasing products and services only. Copying, modifying, editing, distributing, or displaying, in whole or in part, any of this site for any purpose, without written permission from AMedscom is strictly prohibited.

Privacy Policy

AMeds.com is committed to protecting your privacy. Because of the sensitive nature of medical and financial information, we respect the confidentiality of our customers and pledge to uphold the privacy of your personal medical and financial information. The information that we gather about our customers on our website is for the sole purpose of creating a satisfying shopping experience.

AMeds.com will never share, disseminate, rent or sell your or your loved ones' personally identifiable information -- including name, postal address, e-mail address and telephone number -- with or to third parties, including advertisers or sponsors. Ameds .com will only use this information to provide you with our products and services and to offer you promotional materials form AMeds.com, as well as for operational and administrative purposes.

Security Policy

Shopping on the Internet is fast becoming a much larger part of the total retail sales in the US and will continue to grow. Subsequently this rapid growth is well justified because shopping online is rapid, efficient, cost effective and allows the purchaser to comparison shop and have choices that would be impossible to find in a "bricks and mortar" store.

Security technology has also kept pace with the rapid use of the Internet. Ameds uses the newest state-of-the-art technology to protect your private information from unauthorized parties. Our Secure Socket Layer (SSL) software assures that your credit card number, address and password is encrypted, by using 128/256 bit encryption technology for transit over the Internet. This encryption technology allows business transacted over the Internet to be far safer than giving your credit card information over the telephone or giving it to a store or restaurant clerk.

AMeds has been awarded the highest possible rating for shopper safety by the Safe Shopping Network (SSN). SSN is a consumer advocate organization that evaluates companies selling on the Internet. They test for safety, ease of use, and customer support. The Safe Shoppers Network rated AMeds 100% based upon their scoring criteria. This means that your satisfaction is important to us, and that your purchase will be treated with the highest degree of care and your personal information is absolutely secure.

Here is what the Safe Shopping Network says about their scoring and testing: "High quality web sites earn high scores because they are owned by business people who care about quality. The web sites listed in the Safe Shopping Network have been tested by us to help you decide which ones you should shop at. You can see each web site's scores by looking at the bars on the right side of each web site listing. Higher bars mean higher scores and higher scores mean these merchants are working hard to earn your trust. We take the trouble to test and score each web site for you. This provides you with objective information from an objective source."

Disclaimer of Warranty and Liabilities

AMeds.com site is presented on an "as is", "as available" basis. All content within this website is provided as a service to customers by AMeds.com. All information is provided solely for informational purposes to allow our customers to make well informed and educated decisions on the products they are purchasing. AMeds.com shall take no liability as the publisher of any information, reseller of any products or defective products. Moreover, AMeds.com provides no guarantees or warranties, explicitly or implicitly, for products sold on the site which are manufactured by independent manufacturers.

AMeds.com does not provide complete information on all products and medical conditions, nor does it provide all medical information that may be relevant to any particular disease or illness or medical condition. Furthermore, AMeds.com does not directly or indirectly endorse any particular products or make recommendations about treatment of diseases and health related conditions. Information provided on the Site is not meant to substitute for professional advice and is not intended to offer diagnosis to any health-related issues. Our information should not be a substitute for seeking medical professional care. All specific medically related questions should be directed to your physician or healthcare provider. We encourage you to seek the advice of a medical professional regarding usage or any questions that you may have about any products prior to or after purchasing.

We endeavor to bring you the most accurate, up-to-date, and complete information concerning the products sold on our website. Our staff is committed to assisting our customers to the best of our ability. However, we cannot make guarantees or warranties that are out of our control. We cannot guarantee that the site is error-free, and warrant that the site will be uninterrupted at all times. We have no control over information, content and services provided by third party sites that links to or from AMeds.com with or without our permission. Thus, we cannot be held responsible and are not liable for results obtained from the use of information provided at AMeds.com and sites associated with it. Use of the information provided on the site is at the customer's own risk.

Limitation of Liability

AMeds.com and affiliated companies websites linked to the AMeds.com website and any other parties involved in the production and distribution of the site, are not liable for the consequential losses or damages of the goods, profits and other intangible losses caused directly, indirectly or incidentally by decisions made or actions taken or not taken by the customer in the reliance of information provided on the site and/or the use or inability to use our site and/or conducts of third parties associated or not associated with AMeds.com.

The total aggregate liability of AMeds.com and its distributors is limited to the purchase price of the items purchased from the AMeds.com website (see return policy)

Applicable Law

The AMeds.com site is created, operated, and controlled by AMeds, LLC in the State of Massachusetts, United States of America. As such, the laws of the State of Massachusetts will govern these Terms of Service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to the AMeds.com site and these Terms of Service at any time by updating this posting. By using the AMeds.com site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.